El Argonauta, la librería de la música

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Purchasing and Shipping Terms

Purchasing Terms

Acceptance of the purchase by confirming the order means that you accept the general conditions (see Legal Terms), which prevail, in the absence of special conditions, the relationship established between you and El Argonauta, la librería de la música (in future, El Argonauta).

Communication

For all purposes, customers of El Argonauta have the following contact:

• Name: El Argonauta, la librería de la música
• Address: C/ Fernández de los Ríos, nº 50
• Postal code and Location: 28015 Madrid (España)
• Telephone number: +34 915439441
• Fax number: +34 915439474
• e-mail: info@elargonauta.com

Prices and taxes

This catalogue prices include VAT.

When shipping to the Canary Islands, Ceuta, and Melilla, VAT shall be deducted and payment of Customs Duty (D.U.A.) will be included, in force since 2006, which taxes commercial transactions with those communities.

When shipping to non EU countries VAT will be also deducted.

In these special cases, the customer will be informed into the final cost via email.

The prices of books, as set out in Article 9 of Law 10/2007 of June 22, about Reading, Book and Libraries, are set by publishers. Exceptionally there may be slight variations without prior notice, but always justified by means of a communication from the publisher.

El Argonauta directly imports the majority of the non Spanish books which includes in its catalogue. In these cases, besides the modifications due to the publisher, fluctuations in the original currency can cause variations in the final price of a book it tooks no stock. The customer will be always informed into these variations before considering the order confirmed.

Items availability

To assist our customers, each item webpage of our catalog features information on availability and, where appropriate, an approximated date of reception of the item.

The contents of the virtual store of El Argonauta is updated several times a day, so information about availabiliy (In Stock, Ordered...) fits quite well with reality. However, its value depends at every moment on the sales to our customers (in person or via web) and the operation of our suppliers. Similarly, the timing of arrival of the titles of which we do not have stocks is an approach based on our previous experience with the particular supplier of the article; its intention is merely indicative. In no case this date may be taken as a delivery commitment by the bookshop.

For a detailed information, see How to use this website.

Information

Under Articles 40 and 47 amended by Law 47/2002 of 19 December, El Argonauta via its virtual store provides toits customers, in as truthful a way as possible, effective and sufficient information needed to perform an acceptable purchase of the products it offered. The key issue is the close reading of the general conditions contained both in the Legal Terms and in these Purchasing Terms.

In addition, at each stage of the purchasing process, El Argonauta will send an informative mail referred to the particular stage to which it relates (automatic email of reception of the order, informative and personal email of the beginning of the process, informative emails related to modifications of the final price, application of discounts, delays or issues concerning any title, notice about delivery date of the order, etc.)

El Argonauta will also track the order when it is in power of transport agencies and will provide its customers with shipment tracking codes and, if necessary, phone numbers of the local offices to adapt the delivery to their needs.

Warranty & returns

All items sent by El Argonauta are covered by warranty in case of presenting defects or errors. In that case it will be replaced with no additional cost to the customer as soon as possible or, if this were not possible, item costs will be returned. and shipping costs if applicable. The same actions will be taken if the customer had made the decision to purchase because of a typo or a factual error that inadvertently and in spite of the will of El Argonauta, would be found in the information about the product chosen. To enforce the warranty is essential that the customer reports truthfully the anomaly to the bookshop staff no later than fifteen working days from receiving the items.

El Argonauta informs its customers that, according to Law 47/2002, for orders inside the Spanish territory, thet are attended by the right of withdrawal. It consists in the possibility of returning the item purchased, without penalty and without giving any reason, within seven working days from the reception of the order, in the same state it was delivered, as long as the item is not within the exceptions listed in article 47 of the same Law (in our case, audio or video recordings, sheet music, and magazines). In the event of recourse to this right, the customer will bear the direct costs of returning the item and deliver it at the bookshop, presenting the purchase invoice. After receiving the item and check its status, El Argonauta will refund the amount of the returned item in the shortest time possible -shipping costs not included- within the maximum period of thirty days from the withdrawal.

It will not be considered like return if customer do not pick up of a sent package. To qualify for its rights, the customer must correctly fulfill the contracted obligations included in these Purchasing Terms. Otherwise, El Argonauta reserves the right to appeal to the relevant legal action.
In any case, before returning any item, customer must contact the bookshop to decide the way to make effective the due. In addition to other contact information, El Argonauta offers its customers the e-mail address reclamaciones@elargonauta.com.

Order Processing

Orders over the Internet are made on a firm basis. If you need a budget or a pro forma invoice, you must indicate it in comments. We will send the document to the email address you provide.

Orders will be processed Monday through Friday within the 24 hours following to their reception. Orders received Fridays after 13:00 pm and in weekends will be processed the following Monday.

During the processing of the order, El Argonauta will inform the customer about the order status as well as any issues which might arise.

Comments

Any detail that may be relevant (schedules, instructions concerning the delivery place, etc.) can be specified in the field "Comments".

Sending gifts: just fill in the "Comments" that the shipment is a gift. The books will be wrapped in gift paper and delivered to the name and address you specify in the Shipping Address. The invoice will not be included in the package, but it will be sent in PDF format to your email address. Note that the courier agency may require the recipient's phone, reason why it would be advisable to provide it to us.

Purchasing Process

For a brief description of the purchasing process, see How to use this site.

Shipping Forms

El Argonauta uses exclusively courier agencies for their shipments. We have selected for each case the best deal available, working with reliable companies that offer the best terms with economic tariffs, best delivery times and the possibility of tracking the shipment. If the shipment were not delivered in the considered terms, let us know (by phone, email or fax) to make the opportune claim to the carrier. Keep in mind that couriers do not deliver items on Saturdays, Sundays or holidays. The breach of the considered terms will not justify the return of shipping charges.

El Argonauta does not ship to PO Boxes out of Spain.

Shipping costs are always provided by the customer. In Spain, they are calculated based on weight sections. For the rest of the world, the shipping costs are very variable and depends on the geographical areas and the weight. 

In all cases, the virtual store of El Argonauta automatically calculates shipping costs based on the weight of the items, the delivery address and the payment method chosen. The total amount of the order is shown for approval before completing the submission form along with the rest of the necessary details for processing.

In domestic shipments, if the customer wishes to change the delivery address once the package is already in the hands of the carrier, the customer must pay an additional amount, equivalent to a mainland shipping within the section of weight fitted to the order.

If through no fault of El Argonauta a shipment were returned to us, to receive the package the customer must pay an additional amount equal to two shipments (return and forwarding) within the weight section that corresponds.

El Argonauta is not responsible of the delays and costs arising from customs management which may occur in some countries. In such cases, the customer will be responsible for completing the formalities that the government of its country demands to him, as well as for paying the required fees, if exist. El Argonauta will collaborate with its customer as far as possible, informing him of that fact at the time it had certainty of it.

- Postal Service:

Only in Spain. Delivery in Postal Office. 3-4 days. Payment in advance (PayPal, credit card or bank transfer).

Payment methods

- Cash on delivery: Only peninsular Spain and Balearic Islands. Because of customs formalities, this payment method is not available for the Canary Islands, Ceuta and Melilla. Payment will be made in cash directly to the courier on delivery. It is advisable to have prepared the exact amount to avoid problems.

-Bank transfer, income or cheque: if you choose this payment method, please wait for the confirmation that will be send by email, where you will be informed of the exact amount to enter and the our account number: factors such as tax exemptions, application of the D.U.A., discounts, etc.. may cause the actual amount does not match the one which appears in the virtual store. It is essential to include the order reference number into the concept of the banking operation.

Our account number in the email order confirmation. With some exceptions (Spanish institutional purchases, etc.), shipping will not be made until we have the bank record of the income for the full amount. In order to expedite the proceedings please send us copy of the voucher (fax or electronic mail). Once you receive email confirmation, the period for transfer shall be one week; if that time is exceeded without well-grounded cause, the order will be canceled. 
When choosing bank cheque as payment, it must be made payable to "El Argonauta, la librería de la música" and sent to the address of the bookshop. Items will be shipped only after receiving the cheque and verified its validity.

International bank transfers: In the case of international transfers, financial costs must be borne in full by the customer.

-Credit card (Visa, MasterCard or American Express): for collection of the order, it will ask for the card number and the expiration date. The card details are not stored on our website and must be placed on each purchase. El Argonauta ensures data security through approved SSL encryption protocol. You may provide this information by telephone or by fax, if you wish. The charge to the credit card is made only when the order is ready for delivery to the carrier; the amount charged will be adjusted only to the items shipped. The customer can make his purchase on the virtual shop and ask for their collection in the bookshop. In this case no shipping or storage costs will not be charged. Payments by card or by bank transference are admitted. It is important that the customer pick up the books with the receipt of income or the voucher of transfer. The books will only be delivered when its payment had been validated. If the person who will take the books is not the buyer, must be provided with the necessary documentation.

-PayPal: Once your order will be processed, we will send you an invoice by email. You can click on a link in the email to pay even you can't a PayPal account: customers can pay directly by debit or credit card.

Discounts and special conditions

Like its price, the maximum discounts applied to the book are regulated by Law 10/2007 of June 22, about Reading, the Book and the Library.

- Private customers

El Argonauta offers its registered customers a 5% discount on Spanish books, only when the customer balance exceeds 100 euros per year. This discount will be applied regardless of what state the order amount in the virtual store, and it will be notified by e-mail to the customer, specifying the new total.

In any case shipping charges will be assumed by the bookshop since it would mean a concealing discount higher than what is legally permitted.

- Schools, institutes, colleges, conservatories, libraries, foundations and other agencies within the public administrations enjoy the following special conditions:

Deferred payment: El Argonauta will send the requested books with the invoice. The center will make the payment after the reception, with bank transfer or cheque sent to the address of the bookshop. 

Discounts: regardless of the amount of the purchase, these centers will profit from a 5% discount on Spanish books. This discount does not apply if the terms of payment exceeds 30 days.

Shipping costs: shipping costs will be free for order over 400 euros.

In any case, all questions regarding these conditions may be consulted directly in the bookshop.

-Bookshops and music stores:

El Argonauta only sells for retailers the books displayed in the link Retailers, on which il will be apply the usual conditions for bookshops and music stores.

Exceptionally, we may also provide other titles from our catalog. In these cases, conditions depend on the specific titles requested. Those interested can ask for a proforma by ordering on the website, and specifying in "Comments" that need a proforma invoice before confirming the order.

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• Legal terms
• How to use this website

C/ Fernández de los Ríos, 50. 28015 Madrid (España)
Tel.: (+34) 91 543 9441
Fax: (+34) 91 543 9474
info@elargonauta.com